Membership

NESPA Code of Ethics

All members of the Northeast Spa and Pool Association PHTA Affiliate shall be dedicated to and will comply with the following principles and policies: 

• To hold inviolate the concepts of free enterprise and unselfish service to the public.
• To strive continually to gain respect for the industry, both in the local community and on the regional and national levels.
• To make the largest contribution possible to the health, safety and welfare of the public to the installation, maintenance and operation of swimming pools, spas and hot tubs.
• To support all efforts to improve swimming pool industry products and services, and to encourage research and the development of new materials, techniques and methods.
• To advertise and sell the merits of my products and services, and to encourage research and the development of new materials, techniques and methods.
• To reveal all the material facts, to avoid concealment of information and refrain from the use of innuendos in advertising and selling that might cause customers to be misled, so that the truth about their services or products may be fully understood by the trusting as well as the analytical.
• To advertise only bona fide prices and products and to refrain from the use of bait advertising methods.
• To design or build in a manner compatible in every respect with public health and safety, and to comply with all applicable laws, ordinances and regulations.
• To fulfill all contractual obligations; to offer a reasonable warranty on products and services and to perform on such warranty, either written or implied, where justifiable claims are in order and to do this without hesitation or delay.